Email Tips to Build Customers
Email is the most powerful and efficient way to keep in contact with your customers, however it is also where people make the most mistakes ” potentially driving away those customers. Used correctly, it is the most personal online medium, and can keep those clients up to three times longer than other ways. When someone gives you their email address, it is a measure of their trust. But abuse that trust, and you can kiss that customer good bye!
What types of information should you be gathering from a customer? An email address is probably the easiest, yet most important, piece of information you can get! I don’t know of anyone who would argue with the idea that it is easier to get someone’s email address than to sell a $1,000 product on the spot. By giving you their email address, a potential customer is giving you permission to contact them for free.
Email Tips for Success:
1. Use personal cues in your correspondences. You can be uninviting to your potential customers if you address them impersonally. A majority of marketers don’t do this properly, and this is a vital failure in customer service. Address them in a persona-to-person manner. Treat them like an individual person. Do not treat them like they’re just one person in a much larger crowd.
2. Use the e-mail’s ‘from’ field to state your name. This displays that you’re an actual person talking to actual people, and it gives that personal impression when read by your customers. By doing this correctly, you’ll already be employing a personal angle within the body of the e-mail, so you should extend this to every part of the e-mail also. Make your e-mail personal and warm, and definitely don’t let it look spammy. By talking about a very specific topic, they will be convinced that your e-mail is not spam. They’ll be sure to read on and find out more once their skepticism drops.
3. Your Subject Line Should be Provocative. The content of your subject line needs to be relevant to the reader to avoid sounding like spam. Keep in mind, though, that if a person already clicked on your ad they are obviously interested in what you have to offer. Use your Subject Line to remind them of this. An example of a bad subject line is “RE: Your Contact To US.” “What can we do for you? Client Services getting back to you regarding your question” is much better. It does not sound uptight or over-the-top, which would turn a lot of people off, but it also does not sound like spam.
Be sure to keep each email individualized to what that particular person is interested in, and specifically related to what you are offering them. Long-term customers are just around the corner if you commit yourself to making good use of these indispensable points of email etiquette.
Anthony Flores of www.attorneymarketingnow.com is an expert in Attorney Marketing and Law Firm Web Design. Contact us with proven PPC and SEO results for attorney’s all across the country.
